Refund and Cancellation Policy

Refund Policy:

Defective Products:
- We take great pride in the quality of our jewelry. If, however, you receive a defective item, please contact us within 5 days of receiving the product.
- To initiate a refund for a defective product, please contact us at the provided mobile number or email address.

Return Process:
- Please provide your order number, a description of the defect, and clear photographs of the defective item when contacting us for a refund.
- We will assess the issue and guide you through the refund process.

Refund Eligibility:
- Only defective products or defects resulting from shipping or manufacturing will be eligible for a refund.
- The item must be unused, in its original packaging, and with all accompanying documentation.

Refund Processing:
- Upon verification of the defect, we will process the refund to your original payment method.

Contact Information for Refunds:
- Mobile: 0545199915
- Email: info@almasbyus.com

Cancellation Policy:

Cancellation Window:
- You can cancel your order within 12 hours of purchase.

Cancellation Process:
- To cancel your order, please contact us at the provided mobile number or email address with your order number and request for cancellation.

Refund for Cancellations:
- If you cancel your order within 12 hours, we will process a full refund to your original payment method.

Note: Any refund or cancellation requests made after the specified timeframes will not be considered.

Contact Information for Cancellations:
- Mobile: 0545199915
- Email: info@almasbyus.com

Thank you for choosing AlmasByUs. We appreciate your understanding of our policies and are dedicated to providing you with a delightful shopping experience. If you have any further questions or concerns, please feel free to reach out to us.